A Customer-focused Marketing Company
Online Reporting BMG Shoppers Fees Report Integrity

Does this sound like you?

Too many businesses have left sales on the table because they were not ready for customers.  These businesses will continue to miss opportunities because . . .

  • Best practices are not shared from location to location
  • Greeting customers seems to be hit or miss
  • Telephone calls are answered after more than three (3) rings
  • Customers wait longer than they expect
  • New products and promotions rarely get mentioned
  • Employee behavior is not ever evaluated for the best results

Bottom Line

Companies who are competitive and stay on top of what's happening out front have a better chance of growing sales to the next level.  Those who do not may lose sales to those that do.

Take the BMG Approach

Our mystery shopping program is designed to partner with clients as an extension to their team.  We can help get more repeat business through improving and motivating people's performance and customer value.

Our Mystery Shops:
  • Shoppers available in all 50 states
  • Proven programs with time tested evaluation forms
  • Custom-tailored reports for each of our customers
  • Online reporting delivers results quickly
  • Customer summary reports to match client business

We design programs based on how your customer does business with you.  This is not a cookie cutter approach to mystery shopping.  After all, we create programs to help you achieve AWESOME customer relationships.

 

 

Our Mystery Shop Services
  • On-Site Visits
  • Telephone Shops
  • Competitive Shops
  • Customer Observations
  • On-Site Operations Observations
  • Product Presentation & POS Delivery
  • Discrimination Testing
  • Reward Shops
  • Service Evaluations of new Employees

Partial Listing of Industries We Serve

Tourism & Hospitality

  • Visitor Centers
  • Arenas
  • Attractions
  • Museums
  • Convention Centers
  • Sales & Catering
  • Hotels & Taxi Service (as part of conventions)

 

 

 

 

 

 

 

Banking - Banks & Credit Unions

 

 

 

Retail - Stores

Medical - Dental & medical facilities

 
Food, Restaurants & Hospitality

 

 Call Centers

Colleges & Universities

Online Reporting

Clients have access to data by visiting a private area here on the BMG website.  Clients can review the individual reports as well as tabulated summary data as directed by client.  Client information is available to the designated personnel as directed by the client.

BMG Shoppers

BMG shoppers are diverse in background, age, gender and ethnicity.  Shoppers professions range from former store managers to teachers and accountants.  We are constantly recruiting shoppers to remain fresh, unbiased and reflect the needs of our clients.

Fees

Our fees vary depending on:

  • Length of evaluation report
  • Markets to be shopped
  • Shopper profile
  • Reporting requirements
  • Summary requirements
  • Number of shops to be conducted
  • Frequency of shops
  • Special requests

 

Report Integrity

All of our reports are monitored and edited before being sent to you.  Shoppers are evaluated for their accuracy and consistency in reporting.  BMG recommends a 100% report scoring system.  Tabulated scores are shared on each report.  Requests for region and zone data can be available.  These tabulations are delivered at the end of the reporting period.

Your designees will receive access to the private web area via client specific username and password.  Contact us for more information.

 

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