Are you ready to keep customers for life? We recommend you answer the following statements honestly. Check the boxes that are true if the statement describes your company or your feelings.

This test is designed to help you determine if your company is set up for Keeping Customers

	Our customers are pests.
	Our office/location is inconvenient to reach.
	We have very little parking.
	Our service is slow, but the ___ is good.
	We rarely smile around here.
	Our customers are always saying our prices are too high.
	Our employees don't know much about our products
	We don't have time to include the customers in our plans.
	We can't afford to guarantee our work.
	We speak to customers when we have time.
	We are often running out of merchandise.
	There are too many details to follow up on.
	It's too hard to remember everyone's name.
	Our first job is to find new customers.
	We are honest when we have to be.
	We have strict policies because we want to make money.
	We can't learn anything from our customers.
	We tell our employees what to do and they do it.
	When work gets backed up, we miss a few deadlines.
	We have been known to go over our original estimate.

Your Score 0 - 3 checkmarks = Congrats! You've Got the Right Attitude 4 - 9 checkmarks = Smile More and KEEP Your Customers 10 - 14 checkmarks = Run, Your Customers Are Walking Away 15+ checkmarks = Email Beyond Marketing Group, Inc.

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